How do I file a complaint online in UP RERA?

Go to the UP RERA website, use the 'file complaint' link on the homepage, fill in your details and the project's registration number, upload your Agreement for Sale and payment receipts, pay the filing fee online, and you'll get a case number to track status on the same portal. UP RERA's homepage has direct links for registering complaints, filing compensation claims, and checking status You'll need the project's RERA registration number, your Agreement for Sale, and proof of payments made You can also use the portal to report an unregistered project directly Track your complaint's hearing date and orders online once filed; UP RERA also runs webinars on digital filing of related certificates

What documents do I need for a UP RERA complaint?

Go to the UP RERA website, use the 'file complaint' link on the homepage, fill in your details and the project's registration number, upload your Agreement for Sale and payment receipts, pay the filing fee online, and you'll get a case number to track status on the same portal. UP RERA's homepage has direct links for registering complaints, filing compensation claims, and checking status You'll need the project's RERA registration number, your Agreement for Sale, and proof of payments made You can also use the portal to report an unregistered project directly Track your complaint's hearing date and orders online once filed; UP RERA also runs webinars on digital filing of related certificates

CAPGAIN › Answers › RERA & homebuyer rights › How to File a Complaint Online in UP RERA?

How to File a Complaint Online in UP RERA?

Short answer: Go to the UP RERA website, use the 'file complaint' link on the homepage, fill in your details and the project's registration number, upload your Agreement for Sale and payment receipts, pay the filing fee online, and you'll get a case number to track status on the same portal.

Law: UP RERA (General) Rules, 2016 · Authority: UP RERA · Status: in force (effective 1 May 2016) · Checked 25 Sept 2026

What you need to know

UP RERA's homepage has direct links for registering complaints, filing compensation claims, and checking status
You'll need the project's RERA registration number, your Agreement for Sale, and proof of payments made
You can also use the portal to report an unregistered project directly
Track your complaint's hearing date and orders online once filed; UP RERA also runs webinars on digital filing of related certificates

Who this applies to: buyers, NRIs, lawyers

Official / primary source: up-rera.in

The law behind it

UP RERA General Rules, 2016 and Agreement for Sale/Lease Rules, 2018

Uttar Pradesh operates its RERA framework through two rule sets: the 2016 General Rules (registration, fees, procedure) and a dedicated 2018 rule set fixing the standard Agreement for Sale and lease terms used across UP projects, including in Noida and Greater Noida.

UP RERA (General) Rules, 2016; UP RERA (Agreement for Sale/Lease) Rules, 2018 · in force · source

Real Estate (Regulation and Development) (General) Rules, 2016 — MoHUA Model

MoHUA issued a model 'General Rules' template that states were expected to adapt into their own RERA rules, covering registration fees, the standard Agreement for Sale format, the interest-rate formula, and agent registration forms. Most state rules closely mirror this template.

Real Estate (Regulation and Development) (General) Rules, 2016 · in force · source

Work out your own numbers

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